Returns and refunds
Last updated October 21, 2026. Book ordering isn't open yet; this is our promise for every book once it is.
Every book is printed just for you. It carries your names, your dates and the story of one particular day, so no two are alike. Because of that, we can't take a book back or refund it if you change your mind, and we can't resell it to anyone else.
If something is wrong with your book, we make it right
If your book arrives damaged, misprinted, with missing or loose pages, or with a mistake that was ours (a fact we got wrong, or a name or date different from what you entered), we will reprint it for free or give you a full refund, whichever you prefer.
- Email us within 30 days of delivery at sean@backinourday.co with your order number and a photo of the problem.
- You don't need to send the book back.
- We'll reply within 2 business days, and a reprint ships at no cost to you.
If the mistake was in what you typed
Before you order, you see the cover and choose every chapter, and you type the name, date, hometown and dedication yourself. If a book prints exactly as entered but with a typo, we'll reprint the corrected version at half price.
Changing or cancelling an order
You can change or cancel your order within 2 hours of placing it, for a full refund. After that it goes to the printer and can't be stopped.
Lost packages
If tracking shows your book hasn't arrived 10 business days after its expected delivery date, let us know and we'll send a new one. Delivery times are on the shipping page.